COVID-19: Patient Information Leaflet (20/07/2020)

Patient Information Leaflet

Orthodontic treatment following the Coronavirus (COVID-19) pandemic in England


This is a guide about the re-opening of NHS orthodontic services following the Coronavirus (COVID-19) pandemic.

At the end of March 2020 routine dental services were closed for several weeks in line with government policy. From 8 June, orthodontic practices have reopened for face to face appointments once the appropriate safety measures are in place.

When will my child’s NHS orthodontic treatment restart?

Your child’s orthodontist will be in touch to discuss the continuation of their treatment. In the meantime, if you have any questions, please contact the practice.

How long will my child’s treatment take in light of the pandemic and will the NHS support this?

Due to issues of capacity and social distancing, your child’s treatment may take longer to start and to complete. The NHS is committed to completing your child’s treatment (if they are eligible for orthodontic treatment). Waiting list times may vary in different parts of England.

I was awaiting an orthodontic assessment. This was cancelled due to lockdown. I am about to turn 18 / have since turned 18. Will I still be entitled to NHS funded orthodontic treatment?

Patients who are on a waiting list for an orthodontic assessment or orthodontic treatment, who turned18 during the COVID-19 period will not be disadvantaged. If you have any concerns, please speak to your referring dentist.

My child was already on a waiting list waiting for treatment. When will my child be seen?

Owing to capacity issues caused by COVID-19, your child may have to wait longer than usual to be seen. We appreciate your ongoing understanding and will try to see patients as soon as possible.

How can I care for my orthodontic appliances between appointments?

It is important to look after your braces to reduce the risk of you requiring emergency appointments and to help your treatment succeed. You must also maintain a high standard of oral hygiene.

To avoid breakages, avoid hard, sticky and chewy foods. Try to cut up foods such as apples, carrots and crusty bread before eating them.

To maintain oral hygiene, avoid sugary snacks and drinks between meals and at bedtime. Brush your teeth last thing at night and at least on one other occasion for two minutes using a fluoride toothpaste. Spit out after brushing and do not rinse, to maintain fluoride concentration levels.

Who do I contact if I have any queries or questions that are not covered within this leaflet?

If you have a comment or concern about a dentist or orthodontist, in the first instance you should discuss your concerns with the practice. If your concerns cannot be resolved locally with the practice, you can contact NHS England using the details below.

NHS England

PO Box 16738


B97 9PT

Telephone number: 0300 311 22 33


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